InstructableCrowd: Creating IF-THEN Rules for Smartphones via Conversations with the Crowd

Authors

  • Ting-Hao K. Huang Pennsylvania State University
  • Amos Azaria Ariel University
  • Oscar J. Romero Carnegie Mellon University
  • Jeffrey P. Bigham Carnegie Mellon University

DOI:

https://doi.org/10.15346/hc.v6i1.104

Keywords:

crowdsourcing, crowd-powered system, trigger-action rules, end-user programming, conversational agent, agent

Abstract

Natural language interfaces have become a common part of modern digital life. Chatbots utilize text-based conversations to communicate with users; personal assistants on smartphones such as Google Assistant take direct speech commands from their users; and speech-controlled devices such as Amazon Echo use voice as their only input mode. In this paper, we introduce InstructableCrowd, a crowd-powered system that allows users to program their devices via conversation. The user verbally expresses a problem to the system, in which a group of crowd workers collectively respond and program relevant multi-part IF-THEN rules to help the user. The IF-THEN rules generated by InstructableCrowd connect relevant sensor combinations (e.g., location, weather, device acceleration, etc.) to useful effectors (e.g., text messages, device alarms, etc.). Our study showed that non-programmers can use the conversational interface of InstructableCrowd to create IF-THEN rules that have similar quality compared with the rules created manually. InstructableCrowd generally illustrates how users may converse with their devices, not only to trigger simple voice commands, but also to personalize their increasingly powerful and complicated devices.

Author Biographies

Ting-Hao K. Huang, Pennsylvania State University

Tenure-Track Assistant ProfessorCollege of Information Sciences and Technology (IST)Pennsylvania State University (University Park)Office: E357 Westgate BuildingEmail: txh710@psu.edu

Amos Azaria, Ariel University

Computer Science Department, Ariel University, Israel

Oscar J. Romero, Carnegie Mellon University

Carnegie Mellon University

Jeffrey P. Bigham, Carnegie Mellon University

Human-Computer Interaction InstituteLanguage Technologies InstituteSchool of Computer ScienceCarnegie Mellon University

Downloads

Published

2019-09-10

How to Cite

Huang, T.-H. K., Azaria, A., Romero, O. J., & Bigham, J. P. (2019). InstructableCrowd: Creating IF-THEN Rules for Smartphones via Conversations with the Crowd. Human Computation, 6(1), 113-146. https://doi.org/10.15346/hc.v6i1.104

Issue

Section

Research